Agro dealer network development We help manufacturers and importers plan network development in line with the market and customer needs.
PK Led by: Przemysław Kołodziej
Scope, outcome and lead How we help Assessment of market coverage and partner profile Dealer selection criteria and partnership proposal Plan for talks, launch and relationship development What you get A network development plan and criteria for assessing partner candidates.
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Dealer performance diagnosis We help identify what prevents a dealer from selling and serving customers effectively.
PK Led by: Przemysław Kołodziej
Scope, outcome and lead How we help Review of enquiry handling and offer preparation Discussing access to knowledge, price lists and manufacturer support Identifying gaps in tools, skills and organisation What you get A diagnosis of a specific dealer and an improvement plan to agree with their team.
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Onboarding new sales partners We help prepare dealers to work independently with the manufacturer’s offer.
PK Led by: Przemysław Kołodziej
Scope, outcome and lead How we help Programme covering the portfolio and terms of cooperation Materials, price lists, contacts and access to tools Plan for first customer conversations and readiness check What you get A dealer onboarding programme, a list of materials and onboarding completion criteria.
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Agricultural machinery and solutions sales training We help salespeople hold conversations about product use and the needs of the farm.
PK Led by: Przemysław Kołodziej
Scope, outcome and lead How we help Exploring the customer’s needs and ways of working Presenting the solution and demonstrating its value Handling objections, comparisons and the next step What you get A workshop based on your products and conversation scenarios for use in the field.
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Product knowledge in sales We help translate product specifications into clear arguments for the customer.
PK Led by: Przemysław Kołodziej
Scope, outcome and lead How we help Product applications and differences between variants Questions that help select the right solution Materials and a consultation path for more complex cases What you get A product training programme, argument cards and rules for keeping knowledge up to date.
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Farm customer conversation standard We help structure needs assessment before a proposal is prepared.
PK Led by: Przemysław Kołodziej
Scope, outcome and lead How we help Questions about the farm, work organisation and current equipment Expectations, constraints and decision criteria How findings are recorded and passed on to the offer What you get A conversation guide, a needs form and a standard for the next contact.
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Product demonstrations at the customer’s site We help prepare demonstrations that answer the buyer’s questions.
PK Led by: Przemysław Kołodziej
Scope, outcome and lead How we help Demonstration goal and choice of participants Scenario for presenting applications and variants Gathering questions, assessing reactions and planning post-demo contact What you get A demonstration scenario and materials for preparing and summarising the meeting.
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Trade show and field lead handling We help turn contacts from events and visits into structured sales activity.
PK Led by: Przemysław Kołodziej
Scope, outcome and lead How we help Qualification and recording conversation context Assigning the customer and contact dates Follow-up standard and assessment of continued interest What you get A contact handling process, a qualification form and a post-event work plan.
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Customer service standards in agro We help align customer service at the manufacturer and across the dealer network.
PK Led by: Przemysław Kołodziej
Scope, outcome and lead How we help Contact channels, responsibility and status updates Handovers between sales, delivery and service Escalation rules and responding to recurring issues What you get A service standard, a responsibility map and contact quality metrics.
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Post-sale customer handover We help structure the transition from offer and order to product use.
PK Led by: Przemysław Kołodziej
Scope, outcome and lead How we help Data and agreements passed to the delivery team Informing the customer about next stages and contacts First contact after delivery and gathering feedback What you get A handover checklist, a customer onboarding scenario and rules for checking that agreements are met.
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Communicating in difficult customer situations We help teams respond more effectively to delays, complaints and issues that involve several people.
PK Led by: Przemysław Kołodziej
Scope, outcome and lead How we help Logging the issue and establishing the facts Contact ownership and progress updates Escalations between dealer and manufacturer, and closing cases What you get A communication standard and response scenarios for recurring situations.
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Sales skills development and coaching We help embed sales skills in the team’s everyday work.
PK Led by: Przemysław Kołodziej
Scope, outcome and lead How we help Diagnosing development needs Reviewing real conversations and offers Exercises and a plan for adopting and reviewing new behaviours What you get A development plan, case-based working sessions and progress criteria.
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Head office and dealer cooperation We help establish a consistent way of communicating and solving problems across the network.
PK JS Led by: Przemysław Kołodziej, Jarek Siennicki
Scope, outcome and lead How we help Dividing topics between sales, product and service Meeting rhythm and the flow of information about changes Collecting dealer feedback and closing out issues What you get A cooperation standard, a contact calendar and a way of managing a shared list of topics.
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Launching a product in the dealer network We help prepare partners to start selling a new machine or solution.
PK Led by: Przemysław Kołodziej
Scope, outcome and lead How we help Description of applications and customer groups Materials, training and demonstration scenarios Plan for first activities and gathering market feedback What you get A network sales launch plan and a materials pack for partners.
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Agro market needs research We help validate product or service assumptions through conversations with customers.
PK Led by: Przemysław Kołodziej
Scope, outcome and lead How we help Selecting interviewees among users, dealers and manufacturers Questions about ways of working, barriers and purchase criteria Organising signals and distinguishing real needs from one-off suggestions What you get Interview findings, a needs map and recommendations for further validation.
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Preparing users for agro digitalisation We help companies understand what it will take for users to actually adopt new tools.
PK Led by: Przemysław Kołodziej
Scope, outcome and lead How we help Understanding current ways of working and barriers Usage scenarios and training needs Plan for the pilot, support and gathering feedback What you get A user onboarding plan and criteria for assessing solution adoption.
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Usability testing from an agro perspective We help check whether a configurator, portal or app supports users’ real tasks.
PK Led by: Przemysław Kołodziej
Scope, outcome and lead How we help Work scenarios for salespeople, dealers and customers Observing task completion and analysing unclear elements Checking terminology and how product data is presented What you get A list of issues and recommendations to discuss with the designer and product team.
Lead Sara Nejmanowska and the product team collaborate.
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Relationship development and repeat sales in agro We help plan customer contact beyond the first transaction.
PK Led by: Przemysław Kołodziej
Scope, outcome and lead How we help Segmenting customer relationships and needs A plan for regular contact linked to how the product is used Gathering feedback, identifying further needs and passing on sales opportunities What you get A customer care model and an action plan to support continued cooperation.
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Organising operational cooperation with dealers We help structure the day-to-day flow of matters between manufacturer and dealer.
JS Led by: Jarek Siennicki
Scope, outcome and lead How we help Handling enquiries, offers and orders Responsibility for data, responses and exceptions Handovers to parts, service and delivery What you get A map of operational cooperation, responsibilities and escalation rules.
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Preparing for sales growth in the Ukrainian market We help define the assumptions for working with customers and partners in the Ukrainian market.
JS Led by: Jarek Siennicki
Scope, outcome and lead How we help Customer and partner profile and the expected scope of cooperation Preparing product and sales conversations Assessing information needs, service and next steps What you get A plan for market research and partner cooperation. The scope depends on the product and current conditions.
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Support for sales conversations in Ukrainian We support product and operational communication with Ukrainian-speaking partners.
JS Led by: Jarek Siennicki
Scope, outcome and lead How we help Preparing the agenda, questions and materials for the meeting Taking part in agreed meetings and explaining the industry context Summarising agreements, open questions and next actions What you get Structured meeting outcomes and a list of topics for further work.
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Launching cooperation with a dealer in the Ukrainian market We help prepare an operating model for working with a new partner.
JS Led by: Jarek Siennicki
Scope, outcome and lead How we help Roles and contacts on both sides Required product data, offers, orders and request rules Flow of parts and service matters, and a partner onboarding plan What you get A partner readiness checklist, a communication model and a plan for the first stage of cooperation.
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Organising spare parts sales We help improve how parts enquiries are handled and passed on for fulfilment.
JS Led by: Jarek Siennicki
Scope, outcome and lead How we help Capturing the need and machine identification data Preparing quotes and communicating availability or lead times Rules for handling missing information and consulting the supplier What you get A parts handling process, a required data set and a customer contact standard.
Related: CPQ/CRM platform
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Spare parts data and identification We help structure the information needed to identify parts and reduce incomplete enquiries.
JS Led by: Jarek Siennicki
Scope, outcome and lead How we help Machine, version and part identifiers Available catalogues, documentation and update sources Requirements for search, fit confirmation and consultation What you get An information model, a list of gaps and rules for maintaining parts data.
Related: CPQ/CRM platform
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Service request workflow We help structure service request handling from first contact to case closure.
JS Led by: Jarek Siennicki
Scope, outcome and lead How we help Request, machine, symptom and history data Classification, responsibility and handovers between dealer and manufacturer Statuses, documentation, customer updates and case closure What you get A service request process, a data standard and requirements for a service tool.
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Service work and parts planning We help improve how the service team organises its work and what information is available before a job.
JS Led by: Jarek Siennicki
Scope, outcome and lead How we help Priorities and service job planning Required information, skills and parts Recording completion, handovers and reasons for delays What you get A work planning model and a list of data needed to coordinate service.
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Aligning machinery sales with parts and service We help ensure continuity of customer and machine information after the sale.
JS Led by: Jarek Siennicki
Scope, outcome and lead How we help Handing over configuration, documentation and customer agreements Responsibility for ongoing contact and service requests Sharing information about parts, service and future purchase needs What you get A handover standard and a model for cooperation between sales and after-sales teams.
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Machine selection and configuration rules We help structure the technical knowledge needed for quoting.
JS Led by: Jarek Siennicki
Scope, outcome and lead How we help Families, models, variants and equipment Dependencies, exclusions and cases that need consultation Validating rules against documentation and with manufacturer specialists What you get A description of product rules and validation scenarios for use in a catalogue or configurator.
Lead Przemysław Kołodziej and Wiktor Grzesiak collaborate.
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Preparing the machine catalogue and manufacturer data We help prepare data so that salespeople and dealers work with consistent information.
JS PK Led by: Jarek Siennicki, Przemysław Kołodziej
Scope, outcome and lead How we help Inventory of models, specifications, options and materials Assessment of completeness, versions and update ownership Rules for preparing data for import and sharing What you get A structured catalogue model, a list of gaps and a data preparation plan.
Related: CPQ/CRM platform
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Validating dealer and after-sales tools We help check whether a planned tool supports real working scenarios.
JS Led by: Jarek Siennicki
Scope, outcome and lead How we help Scenarios for offers, orders, parts enquiries and service requests Checking exceptions, required information and handovers Prioritising feedback by its impact on users’ work What you get Acceptance scenarios, a list of issues and change recommendations for the technical team.
Lead The product and technical teams join depending on scope.
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